Tracking studies are our bread and butter. We’re experienced across CATI, postal and online surveys, working with B2B, B2C and stakeholder audiences in sectors including utilities, finance and health. Our 40-strong Insight Hub delivers all telephone interviews, with data often presented in PowerBI or traditional reports.

We were one of the first UK market research agencies to build an in-house online community platform. From short-term niche groups to ongoing large-scale engagement, our flexible, ever-evolving software delivers seamless participant experiences across all sectors.

We design research programmes that support continuous service improvement. From customer journey mapping and UX testing to product co-creation and benchmarking, we help you understand expectations and enhance the experience you deliver.

We simplify complex information for customers, stakeholders or employees through qualitative methods like Citizens’ Panels and Juries. With extensive experience in utility sector business planning and NHS engagement, we recruit and guide participants through informed discussions.

We blend creative and traditional approaches, from video ethnography and participant diaries to è semiotics and in-depth interviews. Our methods help capture rich insight and bring the voice of the customer to life in new and engaging ways.

We manage end-to-end stakeholder engagement, from database development to events and reporting. Our approach spans perception tracking, targeted webinars, and deliberative planning, with particular expertise in health and utilities.

Led by our Public Consultation Institute member Rebecca Crinson, we manage full consultation processes or support internal teams with independent reporting. Our work ensures balanced representation and clear, evidence-based outputs.

We employ a team of 40 dedicated and highly trained telephone agents. This makes sure that any CATI research we undertake, especially our national tracking projects, are tightly managed and research informed. We have our own rigorous, quality assurance processes that are continually deployed and all agents are treated as part of our research family.