Telephone interviewers

Becoming part of our in-house telephone research centre means that you will be responsible for conducting outbound market research for our clients. Flexible hours - with varying shift patterns and working hours - are available.

Job Description

Telephone Market Research Interviewer

Accountable to: Research centre manager
Office location: Telephone research centre, 46 Leazes Park Road, Newcastle upon Tyne, NE1 4PG
Working hours: Variety of shift patterns and working hours available

Key tasks

  • Conduct outbound market research interviews for various clients across a range of sectors and topics
  • Your role will involve direct contact with a range of audiences including the general public and businesses
  • You must be able to accurately capture respondent responses
  • Occasional data entry tasks
  • Working from a scripted questionnaire, you will be required to follow questions on screen and input the respondents comments in real time whilst ensuring the conversation remains on track
  • You will work to clearly defined targets and deadlines and your performance will be continuously measured and reviewed with the support of training as required
  • You must represent Explain abiding by its brand values at all times and ensure all contact with respondents is carried out in a professional manner ensuring respondents have a positive experience during their interview

Key skills

  • A conscientious and reliable person with a positive ‘can do’ attitude is required for this role
  • You must be flexible to adapt to changes in working hours according to the business needs
  • Motivation, focus, consistency and time management are extremely important skills for this role as you will be given targets to meet and on a daily basis and will be required to manage your time in order to meet these
  • A pleasant, polite and courteous telephone manner and excellent communication skills are essential in this role
  • Listening skills are particularly important as your role will require you to listen to a respondent and probe for further detail whilst keeping the conversation on track and in line with the scripted questionnaire
  • Accuracy is a key skill spanning the role both in capturing respondent feedback and during data entry
  • Good command of the English language, spelling, grammar and keyboard skills are all essential skills for this role
  • Computer literacy skills are essential as you will be required to use Microsoft Word and Excel as well as other data capture software where training will be provided
  • Experience in customer service, sales, research, administration or other telephone based roles are desirable
  • You must act at all times in the best interests of the company

 Apply now