Our ethos and culture

Each member of the team is committed to the values associated with the Explain brand. We carry out a rigorous recruitment, induction and training policy; selecting people not only on the abilities and skills they bring to the team but the contribution they can make to the world outside our door too.

We are proud to have not only won the Service Network’s Culture for Success award in 2008, but also to go onto to be highly commended in the small business category in 2010. The judge’s summary stated the award was made in recognition of "outstanding achievement in developing the business through four key areas".

• The training and development of people – our biggest asset
• Our approach to client management and service commitment
• Our success in growing sales last year
• Our contribution to the North East Region and economy

These are important, tangible qualities, that clients can see and feel in the way we develop partnerships with them but they also form the backbone of the company we aspire to be.

We understand that clients place trust in us to provide them with insight and innovation; to spot trends and opportunities to be different and more successful. The dynamics of that process are what we believe in and at the very heart of what drives us forward in a climate of constant change.

The relationship with some clients goes back 10 years and in the final analysis they are the judges of what we provide, what we add to their proposition and the bottom line, be it measured in financial gain or improved understanding; in short what we stand for and deliver.

Corporate Social Responsibility

We do not see corporate social responsibility as something only “big companies do” and we place great emphasis on providing rewarding careers, the opportunity for personal development and interaction with other organisations and charities in our region.

Explain is a corporate Silver sponsor of The Sage Gateshead, the world class music venue as well as the Theatre Royal and donates a proportion of profits to charitable concerns such as Charlotte Straker , a care home in the Tyne Valley where our managing director is a Trustee.