Customer research

Customer research

How was your customer’s experience? How do they rate your products? Are they in danger of switching to a competitor? Do they believe they receive value for money?

These are just some of the questions that you may need the answers to in order to pinpoint areas to improve and gain and retain your competitive edge.

At Explain Market Research, we are experts in designing and delivering customer research and customer tracking projects that help inform customer strategies.

From housing groups to utilities, from manufacturers to financial institutions we have delivered great value helping our clients pinpoint areas for improvement, providing recommendations for change.

Our team of researchers are experts at bringing together the right mix of research methodologies in order to provide a full picture of the customer’s experience.

As well as traditional methods such as telephone and online surveys we also apply methodologies that help provide an even richer insight into the customer journey such as ‘in the moment’ research using mobile app technology.  

Our expert analysts always provide a full report and recommendations on how to use the results from the research in order to make a positive impact in your organisation.

Contact us today for an informal chat and to find out more.

Sage Bellway

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