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One year in, has the Water Retail Market had the impact it expected?

The non-household water retail market opened for business on April 1, 2017. The move, which had been in the pipeline since 2011, promised to focus on improving customer service, promoting protection of the...

Kim Davis, managing director of Explain Market Research

North East based research agency reports record turnover

North East based research agency Explain Market Research has enjoyed its most successful year to date, outperforming on its strategic growth plan and delivering a 15...

NHS staff survey

NHS Staff Survey 2017; will you really value the insights? You should.

The NHS Staff Survey is the largest workforce survey in the world, today, the results of the NHS Staff Survey 2017 have been released. The survey was distributed to almost 1.1million staff across 309 trusts,...

Acceptability and what it means in the Water Industry

PR19 - Acceptability and what it means

Research and engagement is at the core of PR19 and there is still one vital strand that needs to be completed. Acceptability.

With clear guidance from Ofwat that enhanced customer engagement is a...

Explain Research's seldom heard customer event

Leading market research agency explains how to reach seldom heard customers for insight and engagement

North East based research agency Explain Market Research has launched its Explained! insights series by helping businesses to communicate with vulnerable, digitally...

Explain Research welcomes their new Research Manager, Darren

Explain Market Research adds to its growing team

North East based research agency Explain Market Research has strengthened its talented workforce with the addition of experienced research manager Darren Wake to...

Client success at the Utility Week Awards 2017

Client success at the Utility Week Awards 2017

Northumbrian Water Group (NWG) and SP Energy Networks were both winners at the annual Utility Week Awards which were held last week in London. NWG won the prestigious title of Utility of the Year whilst SP Energy...

Inspiring the next generation of Market Researchers through university engagement

Inspiring the next generation of Market Researchers

Explain Market Research has a proven track record of recruiting up and coming market researchers through its graduate recruitment programme. Having recruited two placement students and two new...

Explain Market Research and Northumbrian Water Group collaborate at national conference

Northumbrian Water Group (NWG) and Explain Market Research collaborated at the first MRS Utilities Conference 2017. The event, took place on Thursday, 21 September 2017, and showcased how utility suppliers are...

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