Client success at the Utility Week Awards 2017

Client success at the Utility Week Awards 2017

Northumbrian Water Group (NWG) and SP Energy Networks were both winners at the annual Utility Week Awards which were held last week in London. NWG won the prestigious title of Utility of the Year whilst SP Energy Networks were awarded Team of the Year. The awards are widely recognised as the gold standard for the UK’s utilities, and identify excellence across the industry rewarding organisations that have achieved outstanding performance. The team at Explain Market Research is proud to work in collaboration with these two organisations and are delighted that both were recognsied for their contribution to the utility sector over the last year.

Explain has worked in unique partnership with NWG for over twenty years, and SP Energy Networks for ten years. Delivering innovative insights is at the forefront of Explain’s culture, and through these partnerships Explain has delivered a vast number of research projects, involving engaging with thousands of customers and stakeholders exploring customer satisfaction and stakeholder engagement aligned to the business planning priorities of both organisations.

Kim Davis comments, “We are proud of our ongoing relationship with NWG and SP Energy Networks, and are delighted that they have both been recognised for their achievements this year.”  Kim went on to say, “Explain has worked within the utilities sector for two decades, we work in contracted partnerships with several of the UK’s biggest and most respected suppliers and distributors. These relationships have allowed us to develop an in-depth understanding of the importance of customer engagement and business planning and the fact that both organisations have been acknowledged for their work in this area is fantastic.”

Tracy Joyce, Head of Stakeholder Engagement and Communications at SP Energy Networks, commented, “We are delighted to have won customer facing Team of the Year at the national Utility Week Awards. The award is testament to our approach to team work and delivering measurable benefits to our own business and importantly our customers.” Tracy went on to say, “our work with the Explain team delivers actionable insights which have helped SP Energy Networks to manage and measure the views of our customers and stakeholders.”  

Other winners on the night included, National Grid, Northern Gas Networks and United Utilities. 

For more information on the work we undertake in the utility sector visit or contact the team on 0191 261 5261

Sage Bellway

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