I can rely on them to provide me with detailed, strategic and actionable recommendations that I can develop into successful interventions.

NHS North of Tyne

As added value Explain also helped highlight areas where we are improving as a businesses and areas that need extra attenetion and work.

DFDS Seaways

The team were professional and friendly and we could rely on them for a quick response.

Isos Housing Ltd

I felt that we got the highest standard of reports and insight into our target groups from Explain.

County Durham & Darlington Fire & Rescue Service

Explain have been excellent business partners in advising and guiding our improvement actions this year so it was a proud moment when we won contact centre of the year.

Northern Powergrid

Explain were appointed on the basis of their vast experience in customer satisfaction research, and they have very much lived up to expectations.

Newcastle Building Society

We're even more confident now that results are going to be incredibly valuable to us in helping drive improvements, and you've definitely confirmed to us that we've chosen the right supplier!

National Grid

Explain are responsive and flexible to our requirements, delivering high quality reports and strategic recommendations based on knowlege of the utilities sector.

SP Energy Networks

We were really impressed with your whole set-up and particularly with how well the interviewers picked up the script.

National Grid

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Case studies

Explain Market Research and Northumbrian Water Group collaborate at national conference

Explain named as finalists in Market Research Society Operations Awards 2017

Explain supports NWG Innovation Festival – uniquely channelling innovation in a five day festival

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Case studies

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Explain Market Research and Northumbrian Water Group collaborate at national conference

Explain named as finalists in Market Research Society Operations Awards 2017

Explain supports NWG Innovation Festival – uniquely channelling innovation in a five day festival

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