"ScottishPower view customer research as critical to business improvement, and Explain involve themselves in both strategy with Directors, and the front line with operational managers. We find them to be very professional and responsive in their client management. The research information provided is always clear and concise, and knowing our marketplace well they offer their own insight into customer trends. ScottishPower see Explain as a partner of the future to continue identifying customer experiences requiring improvement initiatives."

Andy Bird, Customer and Performance Director, ScottishPower