Explain has impressed me throughout every aspect of the project. It was well managed and I was regularly kept up to date with progression without too many demands on my own time. Focus group moderation was excellent and really dug up those essential insights. Explain developed a results presentation which pulled together the findings of the research but also delivered recommendations as to how we can shape our services and communication strategy as well as a segmentation model which is key for us to tailor what we deliver in the future.

Catherine Foster, Marketing Manager, Nova