One of the most successful sectors where we manage the total research strategy for several plcs in the water and electricity distribution markets. Some of our clients have won prestigious awards such as NW who won “Utility of the year” and CE who won "Call Centre of the Year" too. We are used to producing detailed customer tracking reports for the industry regulators OFWAT and OFGEM.
Featured Case Study
SP Energy Networks - Customer Journey Research
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SP Energy Networks, part of the Scottish Power Group, is one of seven Electricity Distribution Network Operators (DNO's) covering the 14 distribution areas across Great Britain. SP Energy Networks hold the licences for two distribution areas, Central and Southern Scotland covered by Scottish Power Distribution (SPD) and Merseyside and North Wales covered by Scottish Power Manweb (SPM). As the distribution network operator their main responsibilities include maintaining the electricity supply and facilitating new connections to the network. |
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Please see below for some of the clients we have worked with.
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t: 0191 261 5261 
