The growth in social housing means a number of major companies and brands have entered this market and research is growing in importance. Tenant feedback ultimately drives strategic thinking which in turn leads to outstanding customer service.

Featured Case Study

New Charter Housing Trust - Tenant Satisfaction Survey

New Charter Housing Trust Group is based in Ashton-under-Lyne and is one of the country’s largest Registered Social Landlords. The group is comprised of three Housing Associations; New Charter Housing, Aksa Housing Association and Gedling Homes, provides houses, flats, bungalows and sheltered housing across Tameside, Oldham and Nottingham.

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