We are a team of people with diverse skills and a wealth of experience - a fusion of academic excellence and practical implementation.

We provide a complete range of research methods using qualitative and quantitative techniques to understand and measure behaviour and perception. Our mission is to uncover essential insights that will facilitate new interventions and pathways.

In addition to the head office in Newcastle City Centre, Explain has its own dedicated call centre in Gosforth equipped with the latest computer technology and state of the art recording and monitoring equipment. It is home to Kelly, our call centre manager and her team of 14 telephone researchers carrying out outward-bound telephone customer research on behalf of our clients.

Our partnership approach

Our approach is simple. It is founded on understanding your business and what fuels its success; energizing your team with a rich seam of information and ideas to move your organisation forward on all fronts. To do that well we need to work with you not for you; as our record of delighted, long standing clients demonstrates, it is an approach that provides exceptional benefits and outstanding value for your investment.

Accreditations