Have you had a missed call from us?

Have you had a missed call from us?

Why did we contact you?

Have you been contacted or missed a call from the number 0191 605 3155? Don't worry; this is just one of our experienced telephone interviewers contacting you on behalf of one of our clients. We were calling to see if you would like to participate in a survey to either provide feedback on a product/service that you have experienced or to provide your general opinion on a topic. 

Who is Explain Market Research Ltd?

We are a market research company, based in Newcastle upon Tyne, delivering high quality and reliable insight to our customers across three decades.

From utilities to financial services, from social housing to healthcare, we continue to help our customers identify areas where they can make a positive impact on their business.

It is our people that set us apart from the competition, as we have an elite team of specialists across a range of disciplines within marketing and research.

Offering a suite of qualitative and quantitative methodologies we can meet any market research need as we have a history of working with both public and private sector businesses, always adding huge value.

We work to the Market Research Society Code of Conduct and also follow the guidelines set out by the Telephone Preference Service. Each month Explain Market Research calls approximately 225,000 people to conduct telephone interviews for a variety of clients. You can verify us as being a genuine market research agency by calling the MRS (Market Research Society) on freephone 0800 975 9596 or on their official website.

Why did you call me?

We have been asked by one of your clients to give you a call to ask you to participate in a survey to either provide feedback on a product/service that you have experienced or to provide your general opinion on a topic.

We work for a range of large national businesses including the utility, housing, finance, health and public sectors.

Rest assured that this is not a sales call.

All of all of our telephone researchers are highly trained and adhere to strict guidelines that are set out.

If you would like to find out more about us, please feel free to browse our website.

I have had other missed calls from this number?

We aim to try and reach people at different times of the day, or on different days so that you have the best chance to provide your feedback/views.  

How did Explain Market Research Ltd get my number?

We receive databases directly from our clients in order to carry out our research. The database contains no personal information and only the contact details required to make the call. The information is not retained by Explain and is not passed onto any other parties.

Alternatively, we may have bought a database direct from a database company in order to carry out a number of research calls for a client. The database will not contain personal information and only the contact details required to make the call. The database is not retained by Explain and is not passed onto any other parties.

My telephone number is ex-directory and/or I am registered with the Telephone Preference Service (TPS) so you should not have called me…

The Telephone Preference Service (TPS) that you’re signed up to stops sales and marketing calls getting through to your phone however genuine market research companies do not need to screen data against TPS. The same applies if you are listed as ex-directory. Legally, we are allowed to do this.

TPS is there to prevent unsolicited sales calls. A market research survey is not a sales call.

However we can remove you from our current databases and remove you from all of our future contact lists. If you wish to be removed from our list, please click on this link to complete our form providing your full name and telephone number that we called you on.

Are you trying to sell me a service or product?

Most certainly not!  We are simply collecting feedback to help our client improve their service and understand their customer’s views. At no point will we try to sell you something as a result of participating in one of our surveys and we will never pass any of your details onto a third party.

I’m really interested in taking part in the survey, how do I go about doing so?

Great! We’d love to speak to you too. You can contact our Research Centre Manager via email who will arrange for one of our trained telephone interviewers to call you at a convenient time. Her email address is [email protected]. Please note that we can only interview a certain amount of respondents, so please don’t take it personally if we have already filled the quota and we are unable to complete a survey this time round. There could be opportunities in the future for us to get your feedback.

Any further questions?

If you have any further questions please head to our contact us page with details on how to contact us where we would be happy to advise.

Sage Bellway

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