"Explain has worked with us for eleven years and we have developed a highly productive working partnership. In December 2008 NW received the award of Utility of the Year at the prestigious Utility Week Awards. John Cuthbert received the award at the Grosvenor House in London for its strong customer focus, water resources and corporate responsibility programme. Many thanks for Explain's support as without it; we couldn't have received national recognition!"

John Mowbray, Director of Corporate Affairs, Northumbrian Water

Explain provides market research insight to help organisations in the public and private sectors improve their service to customers, staff and stakeholders. From our Newcastle based head office, we help build better brands, great customer experiences, inspirational products and channels of communication, across the UK